Do I need to set up an account to place an order?
You are not required to set up an account to place an order. However, at SHAFFER, we value your time and offer the convenience of creating an account, which provides access to several benefits:
- Manage your account details, track order status, and review past purchases.
- Save your shipping details for faster checkout and a seamless shopping experience.
- Stay informed about our latest stock, special online promotions, and discounts
How do I place an order?
Orders can be conveniently placed on our website, whether you're a registered user or a guest. Simply browse our website and select your preferred items. On each product page, customize your order by choosing the desired color, size, and quantity, then click the "Add to Cart" button. This will prompt you to review your shopping cart, where you can continue shopping or proceed to checkout. During checkout, you'll have the opportunity to input or confirm your personal and shipping details, select your preferred payment method, apply any discount vouchers, and review your order before finalizing it by clicking the "Place Order Now" button. Rest assured, our user-friendly interface ensures a seamless ordering experience for all our valued customers
What kind of payment methods do you accept?
We offer a variety of convenient payment methods to cater to your needs:
Cash On Delivery (COD): Pay for your order with cash upon delivery, providing flexibility and ease of payment.
Online Payments: We accept Visa and Master debit/credit cards, and all best possible methods in affiliation with the third-party payment gateway with *Pay Fast* ensuring secure transactions and hassle-free payments.
With these reliable payment options, you can shop with confidence and convenience at our website.
How do I know if Shaffer has received my order?
Upon placing your order on our website, you will receive an acknowledgment email from Shaffer confirming the successful placement of your order. Please note that while this email serves as confirmation of your order, it does not necessarily indicate that your order has been shipped. Rest assured, our team is diligently working to process your order, and you will receive further communication once your order has been dispatched. Thank you for your patience and understanding.
What if an incorrect/damaged item is delivered to me?
While we take utmost care to ensure the impeccable condition of every order, we understand that unforeseen circumstances may arise. In the event of any mishap, we encourage you to contact our Customer Support team at customercare@shaffer.store. They will assist you with the process of returning the item or exchanging it for the correct order. Your satisfaction is our priority, and we are here to address any concerns you may have with the utmost professionalism and care.
What if an incomplete order is delivered to me?
Every effort is made to meticulously check and verify each order before shipment to prevent any oversights. However, in the rare instance that an incomplete order is dispatched, we urge you to promptly contact our Customer Care team (customercare@shaffer.store). They will swiftly address the issue and rectify it without any additional cost to you. Your satisfaction and trust are paramount to us, and we are committed to resolving any discrepancies with utmost diligence and care.
What is the procedure for cancelling an order?
Order cancellation is contingent upon the shipping status of your order. If your order has not yet been shipped, you may request cancellation by contacting us at customercare@shaffer.store within the initial 24 hours of placing your order. However, once your order has been shipped, cancellation is no longer possible. We appreciate your understanding and cooperation in adhering to these guidelines. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us.