Return/Exchange & Refund Policy:

  1. Returns and exchanges are accepted within 10 days of purchase after the order is delivered, provided the sales invoice is presented.
  2. Refund of product is applicable within the 7 days after the order is delivered.
  3. No claims, returns, exchanges, or refunds are accepted on discounted items.
  4. Exchange requests will be considered only if the garment is unwashed, unworn, unaltered, and accompanied by its tags.
  5. Exchange requests are not applicable to accessories.
  6. Claims are applicable only to products purchased online. For items purchased at Shaffer Retail Outlets, please visit the outlet or email at our customer support: (
  7. Customers are responsible for shipping costs associated with returning items.
  8. Items that exhibit stains, body odors, perfume scents, marks, damages, or water stains are non-returnable.
  9. Please refrain from shipping claims without first contacting our customer care department.